Reputation - BBB Letter    What To Look For: BBB Letter Why It's Important: You need to go further than just checking a contractor's standing with the BBB.  Remember, many contractors shut down and open under new names year after year. So check to see how long they've been a member, and ask to see a written statement about BBB arbitration on the contractor's behalf.  This means that if complaints arise, the contractor agrees that the BBB's judgment is binding and must perform accordingly. Without this agreement, you have no recourse. Back to Contractor Standards